FAQ

Applying for our services is a straightforward process. To initiate the process, you can call or send a message to us us at our dedicated helpline on 0404 924 924, or drop us an email at info@yahcare.com.au. Whether you prefer a phone call or email, we are here to make your journey as smooth as possible. Your well-being is our priority, and we look forward to assisting you in getting the support you need.

Our home and community support services are diverse and cater to a range of needs. This includes personal care, assistance with daily tasks, transportation, community access support, respite care, and more. We take a personalized approach, ensuring that each individual receives the support that aligns with their unique requirements.

Personalization is at the core of our services. We conduct thorough assessments to understand the unique needs, preferences, and goals of each individual. From there, we create tailored care plans, ensuring that our services align with their specific requirements, fostering a supportive and empowering environment.

 Yes, we understand the importance of supporting family caregivers. Our respite care services provide temporary relief, allowing family caregivers to take a break while ensuring that their loved ones receive quality care and attention. It's our way of supporting both the individual and their dedicated caregivers.

Making changes to your support plan or requesting additional services is simple. Reach out to our support team, and they will guide you through the process. We value open communication and will work with you to adjust your plan to better meet your evolving needs.

Your feedback is invaluable to us. We encourage you to share your thoughts, concerns, or suggestions directly with our support team. Whether through a phone call or email, we are committed to addressing your feedback promptly and ensuring continuous improvement in our services.

For now, we are a small company and our services are primarily based around Narre Warren, extending support to the southeast suburbs of Melbourne.

Our support staff at Yah Care undergo rigorous training and possess the necessary qualifications to excel in their respective roles. We prioritize expertise and experience, ensuring that each team member is equipped with the skills and knowledge required to provide exceptional care. Our commitment to excellence extends to continuous training programs, keeping our staff abreast of the latest developments in the field. Rest assured, when you choose Yah Care, you are selecting a team of professionals dedicated to delivering top-notch support tailored to your unique needs.

The cost of our services is determined based on an hourly rate or a quoted amount, offering flexibility to meet individual needs. You have the option to pay privately or explore government assistance programs, such as the NDIS or a Home Care Package, for financial support.

 Our primary language of communication with staff at Yah Care is English. We are committed to ensuring effective and clear communication to provide the best support possible.

Certainly! Our billing and invoicing process is designed for transparency and convenience. Once services are agreed upon, you will be billed for the specific services provided. All invoices will be promptly sent to your designated plan manager. This streamlined process ensures that you have a clear record of the services received and allows for efficient management of payments through the designated channels. If you have any questions or require additional clarification regarding billing, our team is readily available to assist you. At Yah Care, we prioritize a hassle-free experience for our clients in all aspects, including financial transactions.

Clients typically approach us already funded, whether through self-management or another managing entity. While we specialize in providing dedicated support services, we recommend reaching out to funding agencies or plan managers to secure the necessary financial support before engaging with us.

 If a client is being managed by another company, we seamlessly integrate our support services into the existing arrangement. Our focus is on providing quality support, while the other company continues to manage the overall funding package for the client. This collaborative approach ensures a smooth and coordinated experience for the client.

While our primary focus is on providing exceptional support services, we understand the importance of navigating the intricacies of funding processes. We recommend reaching out to your current plan manager for assistance in changing or updating your funding arrangements, and we are happy to collaborate with them to ensure a seamless transition.

 Yes, self-management or plan managed is a common arrangement among our clients. If you choose either of these methods to manage your plan, our team will work closely with you to ensure that services align with your personalized plan. We respect your autonomy and collaborate with you to make the process as straightforward as possible.

Yah Care's primary focus is on providing exceptional support services. Unlike other companies that may handle the entire funding package, we specialize in the support aspect while collaborating with external entities managing the overall funding for the client. This approach allows us to concentrate on what we do best – ensuring our clients receive the highest quality support.